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Provide periodic reporting to Claims Operations Senior leaders.

Track action items and deliverables and ensure delivery of items in a timely manner.

Research and understand client specific needs.

Stay abreast of regulatory requirements related to employee welfare benefit plans, FML and State leave regulations, STD and LTD contract provisions, and Matrix/RSL specific processes and practices.

Participate in internal meetings with business partners to provide consultative support in the identification of process gaps and enhancement opportunities.

Collaborate with internal claim functions to identify service opportunities.

Act as a liaison to facilitate the resolution of Client submitted inquiries between - Sales, AM, Producers, Clients and Claims to drive positive customer experiences.

Assist with the compilation of Client facing reference materials specific to claim policies, processes and procedures.

Assist with new client implementations as needed.

Assist with renewals and stewardship meetings as needed.

Represent the claim organization at pre-sale and finalist meetings.Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions.Job Responsibilities and Requirements Duties & Responsibilities Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. There is no better acknowledgment than to brand the Enterprise, among ourselves and to the market, as one solid, dynamic and principled brand: We are better together, strengthened by our culture. We have prioritized and accelerated synergy to the benefit of our employees, clients, intermediary partners, and the individuals and families we help protect. For more than a century, our companies have proven to be strong and stable organizations with unique attributes in the US employee benefits and absence management markets.